Warranty and Return Policy
Refunds and Returns:
- If a mistake is made by us:
- Please report it to us immediately; preferably within the first 14 days of being in possession of the item. This includes:
- Damaged merchandise, item not as described, received something other than what was ordered.
- No tricks or fine print; if we messed up, we own up to it.
- If there was a mistake in an order placed by the customer:
- Please report within 30 days of delivery to avoid a restocking fee.
- Anything reported after 30 days is subject to a 10% restocking fee.
- We do not allow returns of anything purchased after 60 days.
- The cost of shipping an item for us is $13.95 per package shipped each way. (inbound and outbound)
- If an item is returned for a non-warranty reason:
- Refund processed minus our outbound shipping cost ($13.95)
- Customer is responsible for return shipping.
- Item must be returned in the same condition it was received.
- We require the use of the original packaging for returning items.
- Pictures are required to process a refund or exchange (replacement) in instances where we made an error in the order or shipping.
- All of our products include a 90-day manufacturer’s warranty to protect against:
- water or condensation penetration
- lens or housing discoloration as a result of moisture
- broken or disconnected adjusters
- broken lens or loose reflectors
- The warranty is only honored if the item you received from us is not damaged in installation or modified for any reason.
- Warranty does not cover items made of rubber such as seals, gaskets, and weather stripping.
- We only cover the cost of shipping expenses inside the first 30 days of having received the item.
- If we are contacted after the 30-day mark regarding a warranty issue, we will open a ticket and process the warranty but the customer is responsible for the cost of shipping the replacement item out.
- If the customer chooses to return the damaged or defective item after the 30-day mark, they are responsible for return shipping.
- We urge you to contact us in a situation like that to ensure that you would even be required to return the item and not have to pay unnecessary shipping expenses.
- The Limited Warranty ONLY covers the repair or replacement of the item. The warranty provided DOES NOT cover the cost of ANY EXPENSE associated with making the claim.
- This includes things like:
- installation costs
- shipping costs
- We reserve the right to refund the original purchase price of the product if a reasonable resolution cannot be reached with the customer.
- WARRANTY IS VALID FOR ONE REPLACEMENT OF EACH ITEM ORDERED
- PICTURES ARE ALWAYS REQUIRED TO PROCESS WARRANTY CLAIM